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21st Century Maricopa
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21st Century Maricopa is an initiative of the Maricopa Community Colleges that is designed to help our students become more successful, in the process allowing us to operate more efficiently and effectively. Use this site to track our progress. 21st Century Maricopa initiatives are found in four subject areas: Student Success, Human Resources and Employee Development, Business Services and Information Technology. For details, visit any of the four subject areas on the right side of the page, and explore the ways we are designing a 21st Century Maricopa.

 21st Century Maricopa News
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 Site Information

This website charts the progress of each consultant recommendation. On the right you will find information that will help you track the progress of 21st Century Maricopa:

  • Use the section shaded in gray to find information about the four general areas of inquiry.
  • Within each item you will be able to see the progress of work teams that are examining each initiative.
  • Go to Links & Resources for background documents describing the project and documentation from December 2009 forward. You will also find biographical information about the steering team members.

 

  Planning and Implementation Status
 Learn more about the 21st Century Maricopa Process

expand Business Systems  
Recommendation - R2: Formalize budget review process including centralized budget analysis, review and approval of budgets  100% Complete
Recommendation - R2: Standardized Procurement – Standardizing use of contracts and same products and services across the district.  100% Complete
Recommendation - R4: Contract Management – Evaluate a software system for managing contracts.  100% Complete
Recommendation - R6/R7: P-Card and LPO  100% Complete
Recommendation - R3: Consider the possibilities of and make recommendations regarding the initiation of a student technology fee.  100% Complete
Recommendation - R2: Create a standard vendor contract for vehicle procurement  100% Complete
Recommendation - R4: Use of rental vehicles to reduce capital acquisition costs  100% Complete
Recommendation - R1: Custodial services, grounds and landscaping, fleet maintenance  100% Complete
Recommendation - R3: Aggregated metering and consolidated billing of electric and gas utility services (College/District), Review of rate tariffs for all electric and gas utilities, Volume purchase of gas (wholesale purchase)  100% Complete
Recommendation - R1: Common vehicles and uniforms
Sub-Recommendation - Standardize training, weapons and equipment.  50% Complete
Recommendation - R1: Create a consolidated user friendly student bill accessible of MyMaricopa  100% Complete
Recommendation - R1: Centralized payment of invoices  100% Complete
Recommendation - R3: Standardize functional reporting classifications and charge centers resulting from realignment of current chart of accounts
Sub-Recommendation - Merged: C01-Budget Analysis: A&M budget roll-up creates a management view, College and district roll-up: A&M rolled up the charge center views into groups and subgroups to better analyze across the colleges  100% Complete
Recommendation - R1: Organizational oversight should be with Vice Chancellor for Academic Affairs/Student Affairs versus Business Services  100% Complete
expand Human Resources and Employee Development  
Recommendation - R1: Eliminate Active retirement--use adjuncts  100% Complete
Recommendation - R1: Develop revised compensation philosophy, structure District-wide  0% Complete
Recommendation - R1: Implement online Benefits Open Enrollment  100% Complete
expand Student Success  
Recommendation - R1: Centralize and coordinate certain marketing, information and outreach activities that are currently being performed by Colleges at varying levels with varying approaches, including;
Sub-Recommendation - Expanded coordination of relationships with four-year transfer institutions to capture their drop-out students; Targeting agencies for community outreach that could generate reentry students, like social services agencies, domestic violence centers, etc; One access point for Maricopa workforce connections; Coordinated recruiting through business and industry for workforce development programs  10% Complete
Recommendation - R1: College recruitment plans should reflect a general aspiration that their student population mirrors the demographics of the local population
Sub-Recommendation - Specialized recruitment strategies for ethnic student populations should be developed, where required; Financial aid staff should be available to provide information to potential students during any MCCCD College recruitment events; Use enrolled students, alumni, and faculty as ambassadors in recruiting, whenever possible  10% Complete
Recommendation - R2: Promote effective planning and leadership to drive collaborative and continuous improvement  100% Complete
Recommendation - R1: Coordinate Dual Enrollment centrally within MCCCD at District level
Sub-Recommendation - Ensure that every high school has one specified MCCCD Dual Enrollment Coordinator contact as defined by District Office Dual Enrollment who is likely to be the closest College's Dual Enrollment staff member and handles the day-to-day relationship and man; Every high school has only one Dual Enrollment agreement with MCCCD, covering all applicable MCCCD Colleges as opposed to multiple, separate agreements with individual College  80% Complete
Recommendation - R1: Coordinate Dual Enrollment centrally within MCCCD at District level
Sub-Recommendation - Implement the long-term strategic coordination of the recruitment of new high schools to be managed by District Office Dual Enrollment  100% Complete
Recommendation - R1: Coordinate Dual Enrollment centrally within MCCCD at District level
Sub-Recommendation - Create one MCCCD Dual Enrollment website processed centrally  75% Complete
Recommendation - R1: Communication
Sub-Recommendation - Improve student accessibility related to financial aid processes (transparent communication)  10% Complete
Recommendation - R2: One Maricopa Front Door - Implement a standard application for enrollment (SIF) and a standard application for Financial Aid (FASFA) for each of the ten colleges  100% Complete
Recommendation - R3: Scholarships
Sub-Recommendation - Investigate the possibility of developing/purchasing and implementing technological solution enabling students to search for scholarship opportunities from my.maricopa.edu or Student Center based on identified criteria.  10% Complete
Recommendation - R4: Automation & Technology
Sub-Recommendation - Implement a standard digital imaging solution, across the District, to improve workflow and productivity at each college.  10% Complete
Recommendation - R4: Automation & Technology
Sub-Recommendation - Improve understanding of SIS capabilities and provide structured, ongoing training  10% Complete
Recommendation - R5: Outsourcing & Centralization
Sub-Recommendation - Investigation of the centralization of direct loan reconciliation at the District office.  10% Complete
Recommendation - R7: Processes, Policies and Federal Compliance - Standardized policies, processes, timelines and deadlines for key activities for Financial Aid when possible, in accordance with Federal Regulation and Institutional Business Processes
Sub-Recommendation - Review current practices related to awarding, disbursing, and managing federal student aid to ensure compliance with all applicable regulations (including grants, loans, and FWS).  50% Complete
Recommendation - R7: Processes, Policies and Federal Compliance - Standardized policies, processes, timelines and deadlines for key activities for Financial Aid when possible, in accordance with Federal Regulation and Institutional Business Processes
Sub-Recommendation - Strategic analysis of student financial aid policies regarding packaging, default management of student loans and cost of attendance.  10% Complete
Recommendation - R1: Deploy technology to manage student waiting times in the One Stop, including online scheduling of appointments for services, My Maricopa computer bank for self-service and instant notification technology enablers, such as text messaging  10% Complete
Recommendation - R3: Staff One Stops at all Colleges with cross-functional, cross-trained personnel where students can have all of their needs addressed at the beginning of the semester and throughout the year  10% Complete
Recommendation - R5: Implement a District-wide Contact Center that would facilitate admission and enrollment processes in a virtual environment such as phone, live chat, and email to include: Admissions, Testing, Registration, My.Maricopa Self-Service, Fiscal/Cashier, Adv  10% Complete
Recommendation - R6: MANDATE placement testing and subsequent placement in appropriate Math, Reading, and / or English developmental courses for ALL first-time, degree / certificate / transfer-seeking students, except for those who meet exemption criteria  100% Complete
Recommendation - R1: Implement a MANDATORY online orientation program for ALL first-time, degree, certificate and transfer-seeking students  30% Complete
Recommendation - R3: Offer additional components to specific target populations:
Sub-Recommendation - Financial Aid and Debt Management workshop for students receiving financial aid; Mentoring program sign-up at orientation; Introduction to, and creation of a Goal Setting account, e.g. (iGoal); College Public Safety; Tuition payment plan options; Student identifications cards; MCCCD student support services  10% Complete
Recommendation - R1: Implement a consistent tracking software solution across all of MCCCD Colleges that logs all communications between staff and student
Sub-Recommendation - This system will log and track student to degree, certificate or pathway plan and capture key elements such as academic advising history and notes, counseling notes within FERPA standards, tutoring info having reporting/alerts to trigger intervention  10% Complete
Recommendation - R2: Implement an automated pre-requisite verification across Colleges allowing students to add / drop online rather than having to see Advising for prerequisite or add / drop sign-off  10% Complete
Recommendation - R3: MANDATE annual advising prior to Fall registration for all continuing degree, cert & transfer-seeking students. Review student progress against their degree, cert or transfer pathway, checking progress & reevaluating goals, select courses for two sem
Sub-Recommendation - Annual degree pathway advising is a minimum requirement. Students can proactively seek advising at any time  65% Complete
Recommendation - R1: Implement a standardized "Early Alert Response System" (EARS), such as starfish, that is integrated with the above LMS
Sub-Recommendation - EARS should have automated alerts that are triggered when key leading indicators of potential student drop or withdrawal are recognized by the system, including missed classes, late course work, declining or poor grades or instructor concern  10% Complete
Recommendation - R1: Implement a standardized "Early Alert Response System" (EARS), such as starfish, that is integrated with the above LMS
Sub-Recommendation - EARS should include monitoring and feedback loops for all stakeholders, including instructors, counselors, faculty, advisors, and tutoring center  10% Complete
Recommendation - R1: Align focus of tutoring services to provide quality, high-touch assistance to students in top 'at risk' courses.
Sub-Recommendation - Specific initiatives should include formally organized and directed study sessions and tutoring services geared toward succeeding in these specific courses  10% Complete
Recommendation - R3: Implement a consistent tracking software solution across all of MCCCD Colleges that records student usage of all tutoring, mentoring, academic support services and builds an ongoing history through a student’s academic career and integrate seamlessly  10% Complete
Recommendation - R1: Centrally coordinate the management of relationships with established and new area employers to maximize the opportunities for students by fully developing these relationships
Sub-Recommendation - e.g. Explore internship and co-op opportunities with employers with whom MCCCD has a Workforce Development relationship  10% Complete
Recommendation - R1: Centrally coordinate the management of relationships with established and new area employers to maximize the opportunities for students by fully developing these relationships
Sub-Recommendation - e.g. Explore service learning opportunities with social service agencies with whom MCCCD has an information delivery or recruiting relationship  10% Complete
Recommendation - R1: Develop a centralized and automated degree audit system that is usable and accessible at teach individual college  100% Complete
Recommendation - R3: Improve District Office and College transfer student support services through initiatives such as a regular, District wide transfer fairs, regularly scheduled four-year university representative visiting individual MCCCD Colleges  80% Complete
Recommendation - R5: Develop a process that allows for a student's MCCCD coursework to be automatically transferred and posted when enrolling at other MCCCD institutions to facilitate internal use in enrollment processing, degree audit, advising and graduation  10% Complete
Recommendation - R1: Create a new system and process for the Maricopa District to take responsibility and leadership in implementing instructional innovation that includes the finance, governance, systemic roadmap and rational of the model.  20% Complete
Recommendation - R3: Standardize financial aid disbursement cycles  100% Complete
Recommendation - R2: Eliminate duplication of Professional Development Training and Faculty Leadership Training within the Colleges and District Office budgets- $207,000  70% Complete
expand Technology Services  
Recommendation - R1: Benchmark per-college metrics against EDUCAUSE, Gartner and others  100% Complete
Recommendation - R5: Reforecast FY 09-10 IT budget to be consistent across colleges based on metrics  100% Complete
Recommendation - R1: Centralize "Service Quality Management" to develop, enforce and track SLA's
Sub-Recommendation - Select 3 representative services; design and prove the process of developing and implementing SLA's for those 3 services.; Establish "Service Quality Management" function for development, enforcement and tracking of SLA's; Based on revised district-wide IT services model, identify and prioritize all services for which SLA's should be developed.  50% Complete
Recommendation - R2: Develop a District-Wide Disaster Recovery Plan - Phase 2  80% Complete
Recommendation - R4: Establish a task force for security and risk management
Sub-Recommendation - Select 1-2 representative systems or procedures; design and prove the process of developing security policies based on best practices; Complete security policies based on new Service Delivery Model and Governance  50% Complete
Recommendation - R2: Design new "IT Service Delivery Model"
Sub-Recommendation - Conduct inventory of all current systems and services as basis for service model and organizational discussions; Collect and review best practices in IT strategic planning; Based on best practices, define criteria for centralization, decentralization and outsourcing of IT functions. Map all IT services  100% Complete
Recommendation - R4: Evaluate the role of student workers  100% Complete
Recommendation - R6: Standardize process and timing of College and District-wide IT Strategic planning
Sub-Recommendation - Develop IT strategic/operational planning process and timeline; Collect and review best practices in IT strategic planning  90% Complete
Recommendation - R2: Integrate placement testing tools with SIS  100% Complete
Recommendation - R1: Desktop vendors  100% Complete
Recommendation - R11: Student portal  20% Complete
Recommendation - R3: Implement a centralized district-wide CRM solution  10% Complete
Recommendation - R5: Implement a Distrcit-wide Data Warehouse solution to considerably reduce redundant, College-level ERP customization and report generation efforts  0% Complete
Recommendation - R8: LMS  50% Complete

 Indicator Information

green

  Represents 80% to 100%

yellow

  Represents 31% to 79%

red

  Represents 0% to 30%

 Planning Progress
   100.00% ► Thermo

 Implementation Progress
   62.63% ► Thermo
     
 

 Active Work Team Groups' Timelines
Click HERE to view Student Success
Click HERE to view HR and Employee Dev.
Click HERE to view Business Services
Click HERE to view Information Technology


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